user Joe_ has entered room
joe(Wed Nov 18 2009 17:36:50 GMT-0500 (Eastern Standard Time))>
the connection pulses. so it can be good for 5 minutes, down for 30 seconds, back up for 3 minutes, down for 45 seconds... etc etc. Is there a way you can reset my connection from where you are or may it be an issue with the cable modem provided?
analyst Ramon has entered room
Ramon(Wed Nov 18 2009 17:39:56 GMT-0500 (Eastern Standard Time))>
Hello Joe_, Thank you for contacting Comcast Live Chat Support. My name is Ramon. Please give me one moment to review your information.
Ramon(Wed Nov 18 2009 17:40:04 GMT-0500 (Eastern Standard Time))>
Good day to you Joe. I am glad to provide you assistance regarding your concern with Comcast Services.
Ramon(Wed Nov 18 2009 17:40:20 GMT-0500 (Eastern Standard Time))>
I understand that you have an issue with your internet connection that keeps on disconnecting.
Joe_(Wed Nov 18 2009 17:40:25 GMT-0500 (Eastern Standard Time))>
Yes
Ramon(Wed Nov 18 2009 17:40:37 GMT-0500 (Eastern Standard Time))>
Let me begin this conversation by letting you know how sorry I am for the trouble you are experiencing right now. I understand what you are going through and this has not been a simple inconvenience. To completely rectify this situation, as your Comcast service representative, I want you to know that internet connection issue and YOUR satisfaction are my top priorities for today. I believe you are the right person to work with this issue. Together, we can work this out.
I am happy to assist and look into that for you.
Joe_(Wed Nov 18 2009 17:40:53 GMT-0500 (Eastern Standard Time))>
Great thanks
Ramon(Wed Nov 18 2009 17:40:39 GMT-0500 (Eastern Standard Time))>
Thank you so much for reporting your issue to us because we would love to provide you the best connection we could. And for this one, all we have to do right now is for me to perform the diagnostics on all your devices so that it will get the right sync connection from our server. Sounds good?
Joe_(Wed Nov 18 2009 17:41:10 GMT-0500 (Eastern Standard Time))>
sure
Ramon(Wed Nov 18 2009 17:41:28 GMT-0500 (Eastern Standard Time))>
You are most welcome.
Ramon(Wed Nov 18 2009 17:41:30 GMT-0500 (Eastern Standard Time))>
I will run advance diagnostic on your system which entails, modem reset and equipment hits. This may cause a little disruption on the connection. Rest assured I will fix this for you in no time. Please stay with me. Give me a couple of minutes to complete this for you.
Joe_(Wed Nov 18 2009 17:41:43 GMT-0500 (Eastern Standard Time))>
alright
user Joe_ has left room
analyst Ramon has left room
user Joe_ has entered room
analyst Ramon has entered room
Ramon(Wed Nov 18 2009 17:46:22 GMT-0500 (Eastern Standard Time))>
I am almost done.
Ramon(Wed Nov 18 2009 17:46:26 GMT-0500 (Eastern Standard Time))>
Please give me 2 minutes rmoe.
Ramon(Wed Nov 18 2009 17:46:29 GMT-0500 (Eastern Standard Time))>
*more
Joe_(Wed Nov 18 2009 17:46:36 GMT-0500 (Eastern Standard Time))>
not a problem
Ramon(Wed Nov 18 2009 17:48:58 GMT-0500 (Eastern Standard Time))>
Thank you for patiently waiting
Joe_(Wed Nov 18 2009 17:49:23 GMT-0500 (Eastern Standard Time))>
sure thing
Ramon(Wed Nov 18 2009 17:50:40 GMT-0500 (Eastern Standard Time))>
We do apologize to inform you that there is an onging service update in your area affecting your comcast services.
Ramon(Wed Nov 18 2009 17:50:47 GMT-0500 (Eastern Standard Time))>
No need to worry, this has been reported earlier and our Comcast Engineers are already working on this at this moment to restore the services the soonest possible time.
Ramon(Wed Nov 18 2009 17:50:52 GMT-0500 (Eastern Standard Time))>
This update is a positive action to improve our comcast services to serve you better because that is our continuing passion to provide the best service to our customers so you will enjoy more on your services with better value.
Ramon(Wed Nov 18 2009 17:50:56 GMT-0500 (Eastern Standard Time))>
Our system has already recorded this and you will be well compensated on the time you are not using the service and this will reflect in the coming bill statements.
Ramon(Wed Nov 18 2009 17:50:56 GMT-0500 (Eastern Standard Time))>
Thank you so much for your utmost patience and understanding and we appreciate your time and effort for raising this to our attention.
Ramon(Wed Nov 18 2009 17:51:16 GMT-0500 (Eastern Standard Time))>
Let me provide you the ticket number for your reference.
Joe_(Wed Nov 18 2009 17:51:36 GMT-0500 (Eastern Standard Time))>
alright
Ramon(Wed Nov 18 2009 17:52:09 GMT-0500 (Eastern Standard Time))>
CR186929422
Joe_(Wed Nov 18 2009 17:52:17 GMT-0500 (Eastern Standard Time))>
is there an ETA?
Joe_(Wed Nov 18 2009 17:52:28 GMT-0500 (Eastern Standard Time))>
on when the service update will be completed
Ramon(Wed Nov 18 2009 17:53:25 GMT-0500 (Eastern Standard Time))>
There is no ETA indicated here because this is an unplanned maintenance. However, it was stated here that your service will automatically be restored within 6 to 12 hours or less than that.
Joe_(Wed Nov 18 2009 17:53:46 GMT-0500 (Eastern Standard Time))>
Great thank you for your help i appreciate it
Ramon(Wed Nov 18 2009 17:53:59 GMT-0500 (Eastern Standard Time))>
You are most welcome.
fuck
